Scanimart Refund & Cancellation Policy

Effective Date: March 2025

At Scanimart, we strive to provide a seamless and efficient experience for both retailers and customers. However, we understand that there may be situations where refunds or cancellations are necessary. This policy outlines the terms and conditions regarding refunds and cancellations for our services.

1. Subscription and Service Cancellations

• Retailers & Partners: Subscriptions to Scanimart’s platform can be canceled at any time. However, no refunds will be issued for any unused portion of the subscription period.
• Customers: Customers using Scanimart for self-checkout and billing must adhere to the individual retailer’s refund and cancellation policies.
• Trial Period: If a trial period is offered, users can cancel before the trial ends to avoid charges. Once the paid subscription begins, standard cancellation policies apply.

2. Refund Policy

• Subscription Fees: Subscription fees paid for Scanimart’s services are non-refundable. In case of a billing error or duplicate charges, customers may request a refund within 7 days of the transaction by contacting our support team at support@scanimart.com.
• Transaction Disputes: Customers disputing a charge must first contact the respective retailer. Scanimart acts as a facilitator and does not process refunds for purchases made through our platform.
• Service Issues: If there are technical issues preventing a user from accessing paid features, refunds may be considered on a case-by-case basis after verification by our technical support team.

3. Order Cancellations (For Customers)

• Before Checkout: Orders can be modified or canceled before completing checkout. Once the transaction is processed, the retailer’s return and refund policies will apply.
• Post-Purchase Returns: Customers must adhere to the return policies of individual retailers, as Scanimart does not handle product refunds directly.

4. Vendor Ad Space & Custom Development Services

• Ad Space Cancellation: Vendors who have purchased advertising slots on the Scanimart platform can cancel their ad placements with a 7-day notice. However, no refunds will be provided for partially completed ad campaigns.
• Custom Development Services: Payments for development services offered by Scanimart TechLabs are non-refundable once the project has commenced. Clients may request modifications within the agreed project scope.

5. How to Request a Refund

If you believe you qualify for a refund based on the conditions outlined above, please contact us at support@scanimart.com with the following details:

• Name and contact information
• Subscription or transaction ID
• Reason for the refund request
• Any supporting documents (e.g., screenshots, receipts)

Our team will review your request and respond within 5-7 business days.

6. Changes to this Policy

Scanimart reserves the right to modify this policy at any time. Updates will be posted on our official website, and continued use of our services constitutes acceptance of the revised policy.

For further assistance, please reach out to our support team at support@scanimart.com or call +91 9175206920.